Zemware develops, sells and supports the Zemware software suit. Our goal is to help you create a IT infrastructure that is easy to manage and run, hereby the name  - Zero Effort Management.

The Zemware solution provides with detailed realtime records of your infrastructure, subscribers, suppliers, error reporting and ticket handling. The solution is hardware independent and also access methods independent.

1. Self-service provisioning – the subscriber self-service portal API support self-service provisioning in real-time. There are no delays waiting for the technical support or help desk to process customer request
2. Service differentiation – the solution offers a number of features that are crucial for service creation, packaging and deploying services, management of CDRs and SLAs, as well as the collection of statistics and market data
3. Ease of use – the solution automates and ties together workflows between the subscriber, the service provider and content provider via inbuilt messaging system, minimizing the risks of human errors and making it possible to connect more customers per day

The Zemware system eliminates several well-known problems, for example:

When is Mr. Carlson’s broadband ready?

Can we deliver this PayTV service in this area?

Which station or node should this customer be connected to?

Do we have any open support tickets for service Broadband Large?

Which VLAN do we have ready?

How many ports are available in switch A?

Is there room and power capacity in the rack 7 to support another switch?

How much capacity do we sell over that link?”

The list is endless…

• Open Access Networks

1-Click functionality required to establish an Open Access Network , allowing you to managing multiple service providers through different access methods and hardware vendors.

• ISP Networks

Service Providers are constantly under pressure to reduce cost and increase efficiency.  The Zemware carrier-grade device provisioning will enhance the subscriber experience without adding OPEX and adding the possibility to increase the income of the network.

•  Government and Education Networks

Government and Education Networks are at the leading edge of an explosion in broadband supply due to more and more devices that must share a limited amount of bandwidth. We have the tool that provides students, staff and visitors access to all the benefits of an open network, without compromising safety and traceability.

Zemware benefits provides:

1. Ensure that the subscriber gets the right service and services of choose.
2. Ensure that the service provider can reach out to any network.
3. Provide ability to manage and differentiate each service.
4. Enhance the subscriber experience without adding OPEX.
5. Adding the possibility to increase the income of the network using automation.

Key functionality

• Work Flow Management
• Portal access for Subscribers, Service Providers and Content Providers
• Technical Documentation
• Customer Database
• Contract Management
• Project Management
• Scheduling and Planning
• Error Reporting
• XML/RPC API, easy integration with 3rd party systems and Zemware has written maintenance and provisioning drivers to multiple network vendors